Policies

Policies

Tuition and Payment Policies:

Tuition is based on 36 half-hour lessons per year. (Note: Longer lessons may be negotiated with the instructor for more advanced students. If a student is in the Pre-Collegiate program, longer lessons are strongly recommended.) Tuitions vary depending on the instructor and is payable in monthly installments – the first installment is paid at time of registration. Monthly installments are due by the 25th of the preceding month. For instance, October’s payment is due by September 25th. A $5 late fee will be charged for each late payment. Registrations received after the start of the school year will be prorated according to the lesson start date.

Please note: LESSONS WILL NOT BE GIVEN UNTIL PAYMENT IS RECEIVED, or special arrangements have been made with the instructor and the Conservatory office.

Tuition may be paid by check, cash, or credit card. Credit card payments can be made by phoning or stopping in the office between the hours of 9:00 am and 5:00 pm, Monday through Friday. There is an additional $3.00 fee for all credit card transactions. All checks should be made out to Zion Conservatory of Music (ZCM). Please include the instructor’s name(s) and the student name(s) to expedite processing. After office hours, payments may be placed in the metal drop box located outside the office. Please do not place cash in the drop box. Payments may also be mailed to ZCM, 2500 Dowie Memorial Drive, Zion, Illinois 60099. Convenient monthly payment envelopes are available in the office and will be mailed to each family after registration.

A fee of $10.00 will be charged for checks returned due to non-sufficient funds. Thereafter, only cash, money orders, or bank checks will be accepted for payment.

 

Attendance Policy:

Students are expected to attend all lessons for which they are registered. Notification of a lesson cancellation by the student is a courtesy to the teacher, but does not excuse payment for the contracted lessons. An excused absence may be rescheduled at the teacher’s discretion. To be eligible for an excused absence, the student must contact the teacher directly prior to the scheduled lessons in case of illness or emergencies and preferably no less than 24 hours in advance for other reasons. Unexcused absences will not be made up. If, however, the teacher cancels a lesson for any reason, the lesson will be made up by the teacher or a suitable substitute.  Missed lessons are to be made up through the year if possible or at the end of the year.  Credits must be authorized by the ZCM Director and will be allowed only in extenuating circumstances if lessons cannot be made up.

 

Withdrawal and Refund Policy:

Withdrawal will only be honored by a written notice to the office. To qualify for a refund, the notice must be approved by the administration. However, the registration fee is not refundable. Any materials loaned by the teacher must be returned before a refund is issued. The schedule for refunds for private lessons is as follows:

  • End of first week of withdrawal month – prorated minus $10 withdrawal fee.
  • No refund for withdrawals after the second week.

It is highly recommended that students drop at the end of the month to assure all paid lessons are received.

 

General Conduct:

Good manners and courtesy are expected of all students. No running or wandering is permitted in the conservatory/church buildings. Smoking is not allowed in the building or on the grounds.

Use of any equipment in the building is only permitted under the supervision of your teacher. Rooms or instruments must be reserved through the Conservatory office.

 

Good Communication with Your Teacher:

Any questions or concerns you have about your lesson schedule, lesson content, or musical progress should be addressed to your teacher. Good communication is key. Speak to your teacher right away if you are unclear about his/her directions or expectations. Most concerns can be worked out when addressed in a timely and friendly manner. Only when there is a serious conflict should the Director of the Conservatory be contacted. If a student-teacher incompatibility issue arises, a new teacher may be assigned based on availability and in consultation with the Director.